Navigate evolving quality and regulatory complexity with confidence
Product integrity
Defined controls support appropriate receiving, storage, handling, fulfillment, and transportation processes, including temperature-sensitive, specialty and controlled products.
Regulatory readiness
Network-wide quality systems, licensing, documented procedures, and inspection-readiness practices support compliance with applicable federal, state, and local requirements.
Coordinated response
DSCSA requirements
Quality is built into how the supply chain operates
Quality and regulatory controls are integrated across the product journey, supported by standardized processes and dedicated teams. We build secure operating processes into the U.S. supply chain to protect product integrity and support regulatory readiness.
Confirm product identifiers, lot information, condition, and temperature requirements, when applicable
Store and control
Maintain appropriate storage environments, inventory controls, restricted access, and traceability
Fulfill and document
Apply standardized picking, packing, shipping, and record-keeping processes designed to support accuracy and product integrity
Respond and improve
Regulatory resources that support your compliance
Dedicated teams supporting quality and compliance across the network
Behind the scenes, specialized teams apply consistent quality systems, regulatory processes, and documented controls across our U.S. distribution network to support product integrity, regulatory readiness, and coordinated action when issues arise.
Product and compliance issue management
Defined processes help identify, escalate, investigate, and resolve product-quality and compliance-related issues.
Deviation and corrective-action oversight
Teams document and investigate deviations, determine appropriate follow-up, and coordinate corrective or preventive actions, when needed.
Inspection and audit readiness
Standardized procedures, documentation, and ongoing assessments support readiness for regulatory inspections and customer audits.
Returns, recalls and exception management
Coordinated processes support product returns, recall notification and quarantine, suspect-product review, and other distribution exceptions.
Licensing and regulatory reporting
Teams manage applicable facility licenses, registrations, reporting obligations, and regulatory documentation across the distribution network.
Temperature integrity oversight
Monitoring, documented handling controls, and excursion-investigation processes help protect temperature-sensitive products during storage and distribution.
Coordinating quality across the healthcare ecosystem
Quality and regulatory responsibilities are shared across manufacturers, distributors, and sites of care. Cencora works with trading partners on product data, pharmaceutical track and trace, secure distribution, and issue resolution to support consistency. This coordination helps each organization meet its responsibilities with better information and clearer processes.
Explore our U.S. supply chain network
Connect with our supply chain team
Our team of supply chain experts is here to assist you. Whether you have questions or need more detailed information, don’t hesitate to get in touch. We’re dedicated to providing the support you need.
Or, if you need general support or additional contact information, visit our Contact us page.