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Tailored support to navigate patient access and reimbursement
We offer field services with both fully outsourced and supplemental support models. You will gain the flexibility to adjust the level of support as your product progresses through its lifecycle. Your stakeholders can leverage the expertise they need to overcome access challenges, no matter the size or structure of their team.
Where we provide support
Provider sites of care
We offer a blended model of patient support and field services to support your product’s unique needs in differing sites of care.
- Promoting a smoother path of engagement and increased visibility to provider and payer activity
- Providing strategic support for both community-based and complex institutional or integrated delivery sites of care
Pharmacy networks
We serve as a liaison between your internal stakeholders and pharmacy account professionals, offering guidance about how to utilize key programs and respond to policy changes.
- Educating pharmacy professionals on how to appropriately utilize copay card and other biopharma company-sponsored assistance programs
- Educating pharmacy professionals to better understand payer coverage and policy changes
- Providing pharmacy network providers with appropriate business insights and fulfillment trends through utilization of approved data sets
Our service delivery models
How field reimbursement managers support biopharma goals
Better engage complex sites of care
Complex sites of care like Integrated Delivery Networks (IDNs) and Centers of Excellence (COEs) are key to your product’s success. But obstacles at these sites — from operational complexity to patient access challenges — can limit your therapy’s potential. That’s why it is so important to deploy experts that have experience in these care settings.
Cencora’s Institutional Field Reimbursement Managers (IFRMs) can engage with the variety of decision makers and departments within these organizations. IFRMs can help with patient access and reimbursement issues — delivering insights that can make your product more successful and sustainable.
Support patient access in your pharmacy network channel
Pharmacies may not always be aware of resources you offer to assist with the challenges of dispensing a therapy. Those resources could include copay cards, other biopharma-sponsored patient support programs, or updates on payer coverage and policy changes. That gap in knowledge can limit the success of your product.
Cencora Pharmacy Account Managers (PAMs) can help. PAMs are your trusted pharmacy network liaisons. Their mission is to help you improve fulfillment while minimizing delays in treatment delivery. They build relationships with partners in your pharmacy network and educate key stakeholders on how to best address any barriers to patient access.
"The field reimbursement specialist was remarkably professional, informative, and engaging. Thanks to Cencora, the practice is well-prepared to overcome reimbursement issues that impact them every day."
Connect with an expert
Schedule a consultation to learn how our field services can expand your reach while integrating seamlessly with your internal teams.
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