Cencora solution

Contact center services

Our team of professionally trained specialized operators is equipped to handle a wide range of customer requests and inquiries, offering prompt and efficient support.
Customer service representative
Available for
  • Pharma
  • Pharmacy
Available in
  • Czech Republic
Related capabilities
  • Logistics and warehousing
  • Pharmacy solutions
  • Practice and clinic solutions
Customer success manager looking at the computer

Our services

Customer success manager looking at the computer
  • Order processing: Orders containing up to five items are processed directly by our operators.
  • Product support: Answering questions related to product range, VZP reimbursements, surcharges, and pricing.
  • Reporting problems: Assisting with issues such as transportation delays or routing problems.
  • Electronic order verification: Verifying orders electronically for accuracy.
  • Complaint management: Recording and addressing complaints.
  • Delivery note management: Sending delivery notes electronically. Instructions for accessing delivery notes can be found on the Alliance Healthcare website.
  • Website assistance: Providing help with login issues, including password recovery, through the Customer Zone Help Desk located on the Alliance Healthcare website.
Customer success manager looking at the computer

Start the conversation

Get in touch to learn about how our solutions can help accelerate better health outcomes. Whether you have questions or just need more information, our experts are here to assist you.

Hospital tender management support:

  • Phone number: +420 296 567 592
  • Hours of operation: Monday to Friday 8:00 to 15:00

Consignment warehouse support:

  • Phone number: +420 800 310 101
  • Hours of operation: 7:30 to 17:00 (including weekends)

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