Cencora solution

Returns and reverse logistics

From clinical trial returns to commercial goods disposition, we manage reverse logistics with precision, visibility, and operational excellence.
Related capabilities
  • Logistics and warehousing

Secure, compliant solutions for product returns

Returns and reverse logistics are often overlooked in supply chain strategy, but in healthcare, they matter more than ever. Efficient reverse logistics not only reduce waste and costs but also help to ensure the integrity and compliance of healthcare supply chains.

At Cencora, we offer integrated returns support, helping pharmaceutical, biotech, and medtech clients manage returned goods, long-term storage, reconciliation, and compliant disposal. Whether handling trial leftovers, expired stock, or recalled products, we make the process secure, traceable, and efficient.

What we deliver

  • Clinical trial product returns: Coordinated returns, secure storage, and compliant destruction at study end.
  • Commercial product returns: From partial packs to full shipments, we receive, inspect, and log returned goods into inventory with visibility into return status.
  • Storage and archiving: Secure storage under validated conditions, including long-term retention for investigational products.
  • Destruction and disposal: Compliant product destruction through qualified local vendors, typically by incineration.
  • Real-time returns reporting: Visibility of open returns and reconciliations through connected digital systems.
  • Credit processing support: Support for debit memos, reconciliation, and customer-specific credit policies.

The impact on your operations

Reverse logistics is not just about moving products back — it is a critical part of a more agile, informed supply chain.

Supplier consolidation

Returns are managed by the same partner that stores and distributes your products.

End-to-end visibility

Every item is documented, tracked, and auditable.

Reduced operational risk

Validated standard operating procedures (SOPs) and electronic quality management system (eQMS) workflows ensure compliance.

Smarter inventory decisions

Tracking the difference between expected and actual returns helps improve stock and credit planning.

Precision and quality assurance at every step

From investigational product returns in clinical trials to commercial recalls, we treat every return with the same care and rigour as outbound shipments. With Cencora, you benefit from a global platform — uniting warehousing, distribution, returns, and regulatory support all under one roof.

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Get in touch to learn about how our returns and reverse logistics experts can transform your supply chain. Whether you have questions or just need more information, our experts are here to assist you.