Cencora solution
Returns and reverse logistics
Secure, compliant solutions for product returns
Returns and reverse logistics are often overlooked in supply chain strategy, but in healthcare, they matter more than ever. Efficient reverse logistics not only reduce waste and costs but also help to ensure the integrity and compliance of healthcare supply chains.
At Cencora, we offer integrated returns support, helping pharmaceutical, biotech, and medtech clients manage returned goods, long-term storage, reconciliation, and compliant disposal. Whether handling trial leftovers, expired stock, or recalled products, we make the process secure, traceable, and efficient.
What we deliver
- Clinical trial product returns: Coordinated returns, secure storage, and compliant destruction at study end.
- Commercial product returns: From partial packs to full shipments, we receive, inspect, and log returned goods into inventory with visibility into return status.
- Storage and archiving: Secure storage under validated conditions, including long-term retention for investigational products.
- Destruction and disposal: Compliant product destruction through qualified local vendors, typically by incineration.
- Real-time returns reporting: Visibility of open returns and reconciliations through connected digital systems.
- Credit processing support: Support for debit memos, reconciliation, and customer-specific credit policies.
The impact on your operations
Supplier consolidation
End-to-end visibility
Reduced operational risk
Smarter inventory decisions
Precision and quality assurance at every step
Start the conversation
Get in touch to learn about how our returns and reverse logistics experts can transform your supply chain. Whether you have questions or just need more information, our experts are here to assist you.