United Kingdom (U.K.)

Customer resources in the U.K.

Customer portal

Designed to simplify your day-to-day tasks, the portal is your one-stop shop for managing operations efficiently and effectively.

Portal customer support

Should you have any queries, please raise a case via the “Contact Us” option within the portal.
Phone: +44 330 100 0448; select option 8
Hours of operation: Monday to Friday from 9:00 to 18:00

Legal and regulatory hub

View our standard legal terms and conditions applicable to customer sales in the U.K., including terms applicable to ordering, payments, data protection, and compliance, as well as regulatory notices and pertinent information on licenses and credits.

Direct debit management

Direct debit is an efficient and cost-effective method of settling your monthly trading account.

Other customer support information

For standard orders, enquiries, and general support.

Hospital customers telephone: +44 330 100 0449
Retail customers telephone: +44 330 100 0448
Hours of operation: Monday to Friday from 9:00 to 18:00
Online: Raise a case via the “Contact us” option on the customer portal.
Web chat: Monday to Friday from 9:00 to 18:00
Cavendish Pharmaceuticals is a community-based short liner operating in the North West of England, Northern Ireland, and Isle of Man.

For orders, enquiries, and general support.

Telephone: +44 800 220 252; select option 2
Hours of operation: Monday to Friday from 9:00 to 18:00
NWOS is a market leader in the supply of surgical appliances.

For orders, enquiries, and general support.

Telephone: +44 800 316 7117; select option 2
Hours of operation: Monday to Friday from 9:00 to 18:00
Telesales: +44 800 169 2305; select option 1
Customer service: +44 800 169 2305; select option 2
Hours of operation: Monday to Friday from 9:00 to 18:00
Online: Raise a case via the “Contact us” option on the customer portal.
For Specials orders or enquiries.

Telephone: +44 344 854 4998
Hours of operation: Monday to Friday from 9:00 to 18:00
Online: Raise a case via the “Contact us” option on the customer portal.
For enquiries related to surcharges. 

Telephone: +44 344 854 4997
Hours of operation: Monday to Friday from 9:00 to 18:00
Online: Raise a case via the “Contact us” option on the customer portal.
For technical support using AH Direct, Your Documents, and for any PMR related issues. 

Telephone: +44 330 100 0448; select option 8 
Hours of operation: Monday to Friday from 9:00 to 18:00
Online: Raise a case via the “Contact us” option on the customer portal.
For new accounts, account changes, payments, and statements.
 
Risk telephone: +44 203 044 8953
Hours of operation: Monday to Friday from 9:00 to 18:00
 
Credit Control telephone: +44 203 044 8960
Hours of operation: Monday to Friday from 9:00 to 18:00
For support on schemes and discounts. 
 
Telephone: +44 800 032 0579 
Hours of operation: Monday to Friday from 9:00 to 18:00
For enquiries related to a prescription you have sent us. 

Telephone: +44 330 102 8412
Hours of operation: Monday to Friday from 9:00 to 18:00
Online: Raise a case via the “Contact us” option on the customer portal.

Our local impact in the United Kingdom

Providing end-to-end healthcare solutions, we empower healthcare companies, pharmacists, and practitioners across the United Kingdom to deliver exceptional care and high quality products to local communities.
Smiling businesswoman holding a tablet conversing with a male colleague in an office setting.