Direct debit management
An efficient and cost-effective method of settling your monthly trading account
Customer support
New enrollments
If you would like to set up a direct debit, please download the relevant direct debit mandate form below:
- Alliance Healthcare direct debit mandate
- OTC Direct debit mandate
- North West Ostomy Supplies (NWOS) direct debit mandate
PDFs available in English only.
We accept scanned copies. Once completed, please email to the relevant email address below:
- Alliance Healthcare: retail.credit.control@alliance-healthcare.co.uk
- OTC Direct: OTCDirectCreditControl_@otc-direct-ltd.com
- NWOS: CreditControlNWOS@nwossurgical.co.uk
Alternatively, please post the original document to:
Risk Team Admin, Cencora, 43 Cox Lane, Chessington KT9 2EY.
FAQs
You can join at any time.
We must have received the mandate by the 10th of the month for payment to be collected by direct debit on the next due date.
Yes. Write to your bank/building society and to Alliance Healthcare instructing the direct debit to be cancelled.
We must receive your letter by the 20th of the month so we can cancel the direct debit before we take payment for the current month. We recommend that you organise another suitable payment method to avoid late payment and loss of any discounts.
2. Reduced risk of late payment
3. Prompt allowance of discount
Contact Customer Finance on 020 3044 8960 or email customerservice@alliance-healthcare.co.uk
Contact our Customer Finance team using the contact details above, or online using the “Contact Us” button on the Alliance Healthcare portal.
You can also contact your bank/building society, who will arrange full reimbursement for any disputed amounts under the direct debit guarantee arrangement.
Your Alliance Healthcare trading account statement is sent to you within the first week of the month indicating the amount which will be charged.
You have up until the 25th of the month to query the amount.
Direct debit payments are taken from your bank account as specified below:
Payment is taken on the last working day of the month for Alliance Healthcare customers in England.
Payment is taken on second working day of the following month for Alliance Healthcare customers in Scotland, Wales, Northern Ireland, Gibraltar, Isle of Man, and Channel Islands; as well as for customers of OTC Direct, North West Ostomy Supplies (NWOS) and Cavendish Pharmaceuticals.
BACS Payments must be credited to Alliance Healthcare's bank account by the last working day of the month. This means your bank account will be debited three to seven working days earlier to make sure payments are received on time.
Internet payments must be debited from your bank account three to seven working days before the last working day of the month.
Remember to take into account the weekend and any bank holidays.
