Take a breath: Teamwork and dedication help a patient receive a lifesaving medical device
Unfortunately, it’s a common misconception that it’s impossible to connect with a real person at a Fortune 10 company for assistance with navigating the healthcare system. In service of our customers and patients, Cencora’s Consumer Products team often provides support during urgent situations to help improve outcomes for everyone involved.
William Seitz, President of Monaghan Medical Corp, said “The young child’s mother contacted our Monaghan office directly, determined to receive the AeroChamber® FLOW-VU® Valved Holding Chamber (VHC) brand name that her physician prescribed to use with MDI. Our Monaghan staff communicates regularly with Cencora team, so together we provided list of several pharmacies near mother’s home that stock AeroChamber® VHC. This was good example of our healthcare system working efficiently towards what is most important, helping patients.”
“When Monaghan came to me looking for products, I knew that we had the products they needed. It was just a matter of advising them where to go. I’m glad to help the mother secure what was needed for her child. Hearing such stories from our customers makes my job more rewarding and reminds us why we do what we do every day with the collaboration of everyone on the team,” said Anna.
“Whether it’s an inexpensive item or something more costly, these are challenges that patients may encounter regularly,” said Alexandra. “Taking less than ten minutes on my side to assist them in finding crucial information can truly make a significant impact.”
This efficient, dedicated teamwork ensured that Cencora met the patient’s needs promptly and effectively. “As someone who's soon to be a mother of three children under three and a half years old, I empathize with the daunting task of sourcing essential products or medication for one’s child without knowing where to turn,” said Alexandra.
The mother followed up with our Customer Service team to say that she was able to get the AeroChamber for her child through our partner pharmacy and to express her heartfelt gratitude and appreciation.
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