Cencora solution

Full order-to-cash solution

Supply chain and commercialization services that streamline your operations and help you manage risk.
Available for
  • Pharma

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A managed end-to-end fulfillment solution that keeps you in control

Partnering with Cencora allows pharma manufacturers to remain focused on what they are experts in — developing innovative therapies — and avoid the added risk and costs associated with customer management and order fulfillment. We offer industry-leading storage and delivery services, innovative software solutions, and a scalable third-party logistics (3PL) infrastructure that can increase your efficiency, reduce your risk, and improve your cash flow.

We begin with our single-point-of-contact and implementation programs, and pair our teams of experts in management and functional service areas with robust continuous improvement programs. Our manufacturing partners can enjoy increased efficiency and data transparency while avoiding the overhead costs associated with building warehouse and storage facilities, adding staff, and managing services in-house.

Our order fulfillment process

We are equipped to receive customer orders via numerous methods, such as phone, fax, email, and electronic data interchange (EDI). Then the orders are booked, scheduled, and fulfilled — including proof of delivery (POD). Upon dispatch, an order invoice is generated. If payment is not received, the debt is recorded and we pursue it through dunning cycles until we have received the funds. We pay you on time — even if we have not yet received your customer’s payment — so your cash flow is protected.

Key benefits

Expert order and customer management using your rules

Our full order-to-cash solution handles the ordering process and manages payment, but you remain in full control. We will manage your customers and process their orders according to the rules set by you. Considerations like pricing, quotas, and ‘right to buy’ decisions are still yours to adjust.

State-of-the-art storage and distribution

Cencora oversees distribution across more than 20,000 SKUs and over a million square feet of managed warehouse space. We can effectively support your programs across our worldwide network of state-of-the-art distribution facilities. Our warehouse management system (WMS) is designed to meet any healthcare fulfillment requirements, regardless of the client order profile, no matter where you are.

Unmatched customer service

We offer comprehensive customer service models designed to boost your operational efficiency. Our support structure includes both dedicated and shared models, which foster collaborative environments that promote effective communication and swift issue resolution. Our teams operate in alignment with your business hours, no matter where you are.

Robust, real-time reporting

Our web-based reporting tools provide you with the actionable intelligence you need to make the right decisions in real time. View orders as they are processed and receive a digest of daily confirmed order activity. Leverage integrated, real-time reporting that gives you transparency into all aspects of inventory, distribution, and ordering.

Trusted accounts receivable management

We provide our manufacturing partners and their customers with a direct point of contact to support our entire suite of financial services. You will enjoy audited, accurate, and timely invoicing as we effectively manage the cash applications, collections, and month-end-closeout of your accounts receivable (A/R) process.

Efficient chargeback processing

Our chargeback and contract management system features detailed reporting that provides the data you need to review and monitor both processed and rejected submissions. The application also validates membership eligibility while administering your customer contracts. You will enjoy greater speed and accuracy in contract updates, validation, and processing — and close the gap in time between chargeback submissions and A/R deductions. (Available in US only.)

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Get in touch to learn about our how full order-to-cash solution can optimize your manufacturing process. Whether you have questions or just need more information, our experts are here to assist you.