Legal and regulatory hub
Non-returned totes surcharge
Overview
We will only be imposing a charge if a single dispensing point has seven (7) or more unreturned totes outstanding for a month after the month of delivery.
Alliance Healthcare tracks actual totes delivered each month. A report is run in the middle of the month after the month during which totes were delivered (at any point in that given month) to a customer. We will email any customers having seven (7) or more totes (from the relevant month) recorded as still being in the customer's possession at the date that the report is run. Totes that have been delivered in the following month will not be counted in this report.
If you do not return the totes to us, after this email, you will be charged at the end of the month following.
We are going paperless! In the upcoming months we are migrating tote notifications from post to email only. Not only will this change benefit the environment, you will also receive notifications quickly and directly.
Please ensure you are signed up to Alliance Healthcare B2B portal registered as an ‘admin user’ to ensure you receive the tote emails. For support in registering, please contact customerportal@alliance-healthcare.co.uk
How and when will I be charged?
We will only be imposing a charge if a single dispensing point has seven (7) or more unreturned totes outstanding for a month after the month of delivery.
Alliance Healthcare tracks actual totes delivered each month. A report is run in the middle of the month after the month during which totes were delivered (at any point in that given month) to a customer. We will email any customers having seven (7) or more totes (from the relevant month) recorded as still being in the customer's possession at the date that the report is run. Totes that have been delivered in the following month will not be counted in this report.
If you do not return the totes to us, after this email, you will be charged at the end of the month following.
Please ensure you are signed up to Alliance Healthcare B2B portal registered as an ‘admin user’ to ensure you receive the tote emails. For support in registering, please contact customerportal@alliance-healthcare.co.uk
How will I know if I have unreturned totes?
Approximately two weeks after the end of the relevant month, we will run a report on unreturned totes. If the customer has more than seven (7) unreturned totes we will write to that customer, notifying them of the unreturned totes, requesting return and warning them of the potential tote surcharge if the totes are not returned.
You should then return any totes as soon as possible. If you do not return the totes by the beginning of the following month a charge will be made for the missing totes and Alliance Healthcare will write to you again, confirming the amount of the surcharge that will be added to your account at the end of the month.
You should then return any totes as soon as possible. If you do not return the totes by the beginning of the following month a charge will be made for the missing totes and Alliance Healthcare will write to you again, confirming the amount of the surcharge that will be added to your account at the end of the month.
How much will I be charged?
The surcharge is £8 per unreturned tote.
A non-returned tote will only ever be charged once to the customer. After receiving a charge for a non-returned tote, the tote becomes the property of the customer.
A non-returned tote will only ever be charged once to the customer. After receiving a charge for a non-returned tote, the tote becomes the property of the customer.
How to return a tote
Totes should be returned to your Alliance Healthcare driver as soon as it has been emptied and the driver is available to accept the tote. Please note, the best time to return a tote to your driver is in the afternoon shift when the van has more space.
Should you have any questions, please contact your usual Account Manager or customer services representative.
The legal language referenced on this page is legally binding in English only. Any and all translations into other languages have no legal force and are provided for information only.