Customized support for patient access and reimbursement
Connect with Melissa
Melissa Mulchahey, Senior Director, Cencora
Melissa Mulchahey is a Senior Director and Strategic Account Manager at Cencora. In her role she provides oversight and management support for Cencora’s field reimbursement and access support teams. She is responsible for leading business implementation, strategic planning, and serving as the subject matter expert (SME) for strategic account planning and business implementation efforts. She also works with senior leaders across Global Pharma Services to develop and implement strategies, work types and tactics that will lead to growth in both the Field Services outsourced offerings and the overall business. Under Ms. Mulchahey’s leadership, the field reimbursement and access specialists use their specialized experience to help providers overcome reimbursement and access barriers at various sites of service so more patients gain access to therapies when they need them most.
Prior to joining Cencora Ms. Mulchahey’s career included 25 years of experience as a practice manager and hospital outpatient department manager. Ms. Mulchahey was a reimbursement manager of the largest privately owned oncology practice in the United States with 54 physicians and 18 locations. Additionally, she has managed several other practices ranging in size from solo practitioner to managing the Emory University Cancer Center. Ms. Mulchahey was responsible for staff and physician reimbursement education, billing, staff training, development of billing policy and education training programs, payer relations and contract negotiations, reimbursement analysis, Medicare policy, and Medicare compliance. She also served as the key person for facilitating access to care for the uninsured and underinsured.
Where we provide support
Provider sites of care
- Blended model of patient support and field services tailored to diverse sites of care.
- Strategic support for community-based and complex institutional settings.
Pharmacy networks
- Liaison between your stakeholders and pharmacy professionals.
- Education on utilizing copay cards and understanding payer coverage changes.
Our service delivery models
Fully Outsourced
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We provide comprehensive reimbursement and access education, tailored to meet the needs of any patient population throughout your product’s lifecycle.
Supplemental
- Our supplemental teams support healthcare providers alongside your internal teams, ensuring continuity and engagement in access and reimbursement education.
