Digital Accessibility Organizational Mission Statement


The purpose of the Accessibility Mission Statement is to provide guidance regarding the provision of digital services by Cencora to its internal team members, clients, partners, members of the public, and third parties for people with different abilities. As a purpose-driven, leading pharmaceutical solutions organization centered on improving the health of people and animals around the world, we recognize the role and importance of web accessibility to further empower this mission. Increasing web accessibility, as defined by the Web Content Accessibility Guidelines (WCAG), also supports innovation, growth, and efficiency. To advance our corporate inclusion goals, improve usability, and increase market reach, we have defined the goals communicated in this statement.


Cencora is committed to providing a web experience that is accessible to a diverse audience, with the intention of providing equitable access for a range of abilities. We endeavor to create digital accessibility not only within our site, but also with how we engage with internal team members, partners, stakeholders, and patients. This commitment requires investment, and a thoughtful process aimed to mirror the communities in which we collaborate and serve.

We are committed to conforming to WCAG 2.1, Level AA and will update our practices as WCAG conformance criteria evolve over time. We welcome feedback and recognize that continuous listening is essential for strengthening inclusion and modernizing our processes. To that end, we encourage reporting accessibility issues through our Accessibility Feedback Form.

We are committed to a continuous process that starts with awareness and understanding how each of our individual roles contributes to our commitment.

The next step of our commitment is U.S. focused, with room to expand into a global perspective. While the WCAG was developed through the W3C process in cooperation with individuals and organizations around the world, with a goal of providing a single shared standard for web content accessibility that meets the needs of individuals, organizations, and governments internationally, we are currently assessing how best to scale our commitment to accessibility beyond the U.S. As a global, multicultural, and multilingual organization, we acknowledge that we will need a strategic approach that meets region-specific goals and standards.

Embracing the cultural diversity that comes from operating as a global organization, we have identified the following resources intended to help develop a regional perspective, including existing policies, and other relevant laws and legislation organized by country/region. We encourage all internal stakeholders to review these resources as we advance our accessibility practices.

Looking forward

Our efforts include appointing a Digital Accessibility Subject Matter Expert within a centralized team who will help steward our efforts as we mature our digital accessibility practice as an organization. This includes planning how to take measured steps towards expanding accessibility practices across multiple points of engagement, for internal and external practices.

Approach toward emerging technologies

As we operate within the realm of innovation on a global scale, with technology evolving at a rapid rate, we want to be intentional about usage and analyze how new technologies might be leveraged to benefit accessibility in the broader context of ability inclusion.

Third-party content

Some of our sites may link to third-party content hosted on external websites. This third-party content may or may not meet WCAG standards for accessibility to individuals with different abilities. We're currently exploring those limitations to identify better alternatives.

Conformance status report

Our report on conformance status provides information on how well follows the accessibility standards outlined in WCAG 2.1, Level AA. It's important to note that while most parts of the site meet the WCAG accessibility standards, some areas don't fully comply. We're committed to providing an inclusive and accessible web experience for everyone and continuously working to enhance our accessibility features.
Two co-workers (a light-skinned person with shoulder-length hair sitting in a wheelchair and a dark-skinned person with short hair sitting on the edge of a desk) wearing business casual clothing talk in their office.

We want to hear from you

If you have a question, comment, or concern about your Accessibility experience with, we want to know. Please get in touch with our team and share your thoughts.

Get the full story on our approach to diversity, equity, and inclusion

Learn more about how we are advancing diversity, equity, and inclusion across Cencora.