Cencora solution

Inbound services

Precision inbound logistics services that help make sure your products are received, verified, processed — and ready to move.

Inbound done differently – with accuracy, compliance, and scale

Your inbound supply chain is the first step in delivering better patient outcomes. From raw materials and APIs to finished goods, every product entering our third-party logistics (3PL) network is handled with rigor and transparency. Whether you are importing across borders, moving temperature-sensitive goods, or scaling up production volumes, our inbound services are designed to streamline, standardize, and secure the process.

Working across ICS and Alloga, Cencora provides harmonized inbound services that give pharmaceutical, biotech, and medtech clients full visibility and control from day one. We manage the complexity so you can focus on what matters most — getting therapies to market, faster.

Specialist handling from the outset

Our teams follow validated standard operating procedures (SOPs) for compliant receiving, unloading, and storage.

Full integration with warehouse and order systems

Inbound receipts flow directly into our warehouse management system (WMS) and your enterprise resource planning (ERP) platforms via our secure data gateway, triggering immediate availability and minimizing delays.

Cold chain and ambient capability

Our facilities are designed for all major storage types, with temperature monitoring, quarantine zones, and GDP-aligned handling procedures.

Pre-receipt validation and inspection

Documentation and product identifiers are checked against expected deliveries to support regulatory compliance and reduce risk.

Visibility and traceability from arrival

With barcode scanning, serialization checks and audit-ready record keeping, every item is traceable from the moment it enters our network — supporting regulatory compliance and helping protect patient safety.

Keeping your supply chain moving, from port to pallet

Our inbound services include customs coordination, freight receipt, visual inspections, product checks, data validation, and real-time system updates. For multinational clients, we support global harmonization with consistent onboarding, training, and documentation standards.

We tailor each inbound workflow to your product type, order profile, and regulatory obligations. That includes managing inbound product based on lot, batch, expiry, or SKU characteristics (such as format, packaging, or handling needs) so storage, replenishment, and onward distribution can happen without friction.

Backed by data. Driven by expertise.

Inbound logistics can be a risk point if not managed carefully. Delays in customs, temperature excursions, and mislabelled shipments can have downstream effects on product availability and patient access.

That’s why we embed quality at every step. We use advanced inventory checks, electronic data interchange (EDI) data feeds, and structured SOPs to support rapid, accurate goods receipt. And with real-time reporting and exception alerts, you are never left guessing where your product is.

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