COVID-19 vaccine terms and conditions, 2025–2026

Seasonal vaccines ship based on availability from the manufacturer. Cencora, or its entities, will not be held liable for product unavailability, shortages, or delays. Your order may be shipped in multiple shipments based on availability.

All shipment notices sent during the 2025–2026 COVID-19 season are sent by email. You are responsible for providing a regularly monitored email address. Your account must be in good standing for order and shipment.

Customers must provide appropriate licensure for sale and delivery before an order can be shipped. All sales of seasonal vaccines are subject to the terms and conditions contained in the Customer Application. Standard fees apply. Prices are subject to change without notice. Please contact Customer Service with any questions. Any clinical or prescribing decisions are between you and the patient.

Cencora will accept return requests for a percentage of unused doses for credit based on manufacturers’ terms and conditions. COVID-19 vaccine products eligible for return include:

• Pfizer-BioNTech: 30% of doses purchased for Comirnaty (age 12 years and older); 100% of doses for the Pfizer-BioNTech COVID-19 Vaccine for ages 5 to under 12 and 6 months to under 5 years. 
• Moderna^®: up to 10% per presentation. 

All return requests must comply with the terms listed here to see that they are processed appropriately. Vaccines previously received from the U.S. Government via the Federal Retail Pharmacy Therapeutics Program (FRPTP) are not eligible for return; please complete the necessary steps to report this product as waste. For questions, contact seasonalvaccines@amerisourcebergen.com.

• Moderna^®: up to 10% per presentation, between April 1, 2026 and June 30, 2026. 
• Pfizer-BioNTech: must be received by September 15, 2026; credit will not be calculated until after August 1, 2026 — 30% of doses purchased for Comirnaty (age 12 years and older), and 100% of doses for the Pfizer-BioNTech COVID-19 Vaccine for ages 5 to under 12 and 6 months to under 5 years. 
• Direct agreements or contract fulfillment agreements may have different terms. Please refer to your agreement for applicable returnability percentages and deadlines. 

Per manufacturer direction, select vaccines are required to be returned directly to the manufacturer. Direct-to-manufacturer returns are authorized solely by the manufacturer and may be subject to additional terms; credit is issued at the amount authorized by the manufacturer. 

• Pfizer-BioNTech: return unused doses directly to the manufacturer through the Inmar Intelligence return portal, or by emailing Inmar Intelligence: rarequest@inmar.com. Include a packing list detailing the product being returned, your facility’s name and address, DEA, HIN, or 340B identifier number, and wholesaler name. 
• Moderna^® (serviced through Cencora): return unused doses to Cencora through the ABC Order return tool or email seasonalvaccines@amerisourcebergen.com. ASD, Besse, and OS online return tools are available. 

• Unless otherwise noted, Cencora or its entities will accept unused prefilled syringes and single dose vials. Whenever possible, please keep doses in their original packaging. 
• Credit is issued only for items authorized for return by Cencora or its entities. All credits are reflected on the customer’s account to apply toward future purchases, at the original purchase price shown on the invoice, less any off-invoice allowances or adjustments. 
• Vaccine returns may be subject to return freight cost. Freight charges apply to each return authorization and are deducted from the credit amount or billed separately if applicable. 
• Cencora or its entities is not obligated to process return requests for damages resulting from deliveries to changed shipping addresses or customer business hours that were not communicated to Cencora before the shipment. 
• Customers must report order errors, damages, or discrepancies within 48 hours of receiving refrigerated items. 
• Cencora or its entities may require a signed PDMA to accept an eligible return. 

Email seasonalvaccines@amerisourcebergen.com or contact your dedicated account representative. 

Wholesale distribution and related pharmacy and pharmaceutical services sold by Cencora are performed by and sold through Cencora subsidiary companies and brands including: AmerisourceBergen Drug Corporation, ASD Specialty Healthcare, LLC, Besse Medical, Oncology Supply, SmartSource, MWI and Good Neighbor Pharmacy.