Flu vaccine terms and conditions, 2025–2026
Preorder terms and conditions
Flu vaccine preorders may be modified until May 31, 2025. Starting June 1, 2025, preorders and orders are considered firm and non-cancelable.
Seasonal vaccines ship based on availability from the manufacturer. Cencora, or its entities, will not be held liable for product unavailability, shortages, or delays. Your preorder may be shipped in multiple shipments based on availability.
All shipment notices sent during the 2025–2026 flu season are sent by email. You are responsible for providing a regularly monitored email address. Your account must be in good standing for order and shipment.
Customers must provide appropriate licensure for sale and delivery before an order can be shipped. All sales of seasonal vaccines are subject to the terms and conditions contained in the Customer Application. Standard fees apply. Prices are subject to change without notice. Please contact Customer Service with any questions. Any clinical or prescribing decisions are between you and the patient.
Returnability
Cencora, including the capabilities of AmerisourceBergen pharmaceutical distribution, accepts return requests for unused doses for credit at the end of the season based on manufacturers’ terms and conditions. All return requests must comply with the flu vaccine return policy below to qualify for return credit.
Flu vaccine products eligible for return include:
- Seqirus™: up to 15% per presentation
- Sanofi Pasteur®: up to 15% per presentation
- GlaxoSmithKline®: up to 15% per presentation
- AstraZeneca: up to 30% on FluMist (full box returns required)
2025–2026 flu vaccine return policy
All return requests must comply with the terms listed here to support their processing in an appropriate manner.
How to request a return
Credit requirements
- Eligible products: Seqirus up to 15% per presentation; Sanofi Pasteur up to 15% per presentation; GlaxoSmithKline up to 15% per presentation; AstraZeneca up to 30% on FluMist (full box returns required).
- Vaccine returns may be subject to return freight cost. Freight charges apply to each return authorization and are deducted from the credit amount or billed separately if applicable.
- Customers may also complete a Federal excise tax (FET) credit-only return.
- Credit is issued only for items authorized for return by Cencora or its entities. All credits are reflected on the customer’s account to apply toward future purchases.
- Cencora or its entities will notify the customer if a claim is denied.
- Customers must report order errors, damages, or discrepancies within 48 hours of receiving refrigerated items. Cencora or its entities are not obligated to issue credit for errors or discrepancies not reported within this time frame.
- Credit is issued at the original purchase price shown on the invoice, less the amount of any off-invoice allowances or adjustments.
Product requirements
- Products must be received at Cencora or its entities on or before March 31, 2026.*
- Cencora or its entities will accept unused prefilled syringe doses and single dose vials. Whenever possible, please keep doses in their original packaging.
- Multi-dose vials can only be accepted as a whole unit in the manufacturer’s original packaging.
- Cencora or its entities is not obligated to process return requests for damages resulting from deliveries to changed shipping addresses or customer business hours that were not communicated to Cencora before the shipment.
- Certain items are non-returnable, including but not limited to: items not invoiced by Cencora or its entities; partial vials; and special sale items or special terms communicated to the customer at the time of sale as non-returnable.
- Cencora or its entities may require a signed PDMA to accept an eligible return.
*Direct agreements or contract fulfillment agreements may have different deadlines. Please refer to your agreement for your returns deadline.
Questions
For questions about flu product returns, email seasonalvaccines@amerisourcebergen.com.